1.1 Data Controller. SoftwareStackWorks, located at Calle del Coso 30, 50003 Zaragoza, Spain, is the data controller responsible for the personal information collected through this website and related services.

1.2 Information We Collect. We may collect the following categories of personal data: name, email address, phone number, project details submitted through our contact form, and usage data (IP address, browser type, pages visited). This data is collected solely for the purpose of executing requested services and improving our platform.

1.3 Purpose of Processing. Personal data is processed for: (a) responding to inquiries and providing requested services; (b) executing contractual obligations; (c) improving website functionality and user experience; (d) compliance with legal obligations under EU General Data Protection Regulation (GDPR).

1.4 Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months unless an active business relationship is established.

1.5 Your Rights. Under the GDPR, you have the right to: access your personal data, request rectification of inaccurate data, request erasure of your data ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise these rights, contact us at [email protected].

1.6 Third-Party Disclosure. We do not sell, trade, or transfer your personal information to outside parties. Data may be shared with trusted service providers who assist in operating our website and conducting business, subject to confidentiality agreements.

1.7 Security. We implement industry-standard security measures including encrypted transmission (TLS/SSL), access controls, and regular security audits to protect your personal information.

1.8 Contact. For privacy-related inquiries, contact: [email protected] | +34 911 82 49 37 | Calle del Coso 30, 50003 Zaragoza, Spain.

2.1 Acceptance of Terms. By accessing or using the services provided by SoftwareStackWorks ("the Company"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2.2 Scope of Services. SoftwareStackWorks provides web development, API integration, cloud infrastructure, and related technical services as described on our website. All services are delivered in accordance with the specifications outlined in individual project agreements.

2.3 Project Agreements. Each project engagement is governed by a separate written agreement that defines scope, deliverables, timelines, and payment terms. These Terms of Service apply to all interactions with SoftwareStackWorks unless superseded by a specific project agreement.

2.4 Payment Terms. Invoices are payable within 14 days of issuance unless otherwise specified in the project agreement. Late payments may incur a 2% monthly interest charge. All prices are in EUR unless otherwise stated.

2.5 Intellectual Property. Upon full payment, all source code, designs, and deliverables created by SoftwareStackWorks for a specific project are transferred to the client. The Company retains the right to use general methodologies, frameworks, and non-proprietary code patterns.

2.6 Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 3 years.

2.7 Limitation of Liability. SoftwareStackWorks shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

2.8 Termination. Either party may terminate a project agreement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the date of termination.

3.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. They help us recognize your device and remember certain information about your visit.

3.2 Essential Cookies. SoftwareStackWorks uses strictly necessary cookies to ensure the website functions properly. These include session management cookies and cookies that remember your cookie consent preference. These cookies do not require consent under the ePrivacy Directive.

3.3 Functional Cookies. We may use functional cookies to remember your preferences and settings, such as language selection and form pre-fill data. These cookies enhance your experience but are not strictly necessary.

3.4 Analytics Cookies. We use privacy-respecting analytics to understand how visitors interact with our website. This data is aggregated and anonymized. We do not use invasive tracking technologies or share analytics data with third parties for advertising purposes.

3.5 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies may affect website functionality.

3.6 Consent. By clicking "Engage" on our cookie banner, you consent to our use of cookies as described in this policy. You may withdraw consent at any time by clearing your browser cookies or contacting us.

4.1 General Policy. SoftwareStackWorks is committed to delivering high-quality services. Refund requests are evaluated on a case-by-case basis according to project milestones and deliverables completed.

4.2 Pre-Project Refunds. If a project has not yet commenced, a full refund of any advance payment may be requested within 7 days of the initial payment, provided no work has begun.

4.3 Milestone-Based Refunds. For projects with defined milestones, refunds may be issued for incomplete milestones that have not been started. Work completed and accepted at each milestone is non-refundable.

4.4 Service Defects. If deliverables materially fail to meet the specifications outlined in the project agreement, SoftwareStackWorks will, at its discretion: (a) remedy the defects at no additional cost, or (b) issue a partial refund proportional to the defect's impact.

4.5 Non-Refundable Items. The following are not eligible for refund: (a) work completed and accepted by the client; (b) third-party licensing fees paid on behalf of the client; (c) domain registration and hosting fees already incurred; (d) consulting hours that have been delivered.

4.6 Refund Process. To request a refund, contact [email protected] with your project reference and reason for the request. Refund requests will be reviewed within 5 business days, and approved refunds will be processed within 14 days.

4.7 Dispute Resolution. Any disputes arising from refund requests will be resolved in accordance with the laws of Spain. The parties agree to attempt good-faith resolution before pursuing formal legal proceedings.